Member Resources: COVID-19 Response

Mental, Behavioral and tele-health 

Meadows Mental Health and Policy Institute COVID-19 Response Briefings: Personal Protective Equipment and the Behavioral Health Workforce

TACFS has joined forces with our mental health partners to represent the need to support a strong and stable mental health and child welfare workforce during the COVID-19 response. The need includes access to personal protective equipment (PPE). We hope to help equip staff working directly with children and youth with serious emotional needs with protective equipment that will allow them to continue to serve during this stressful time. Learn more here.

To access Meadows Mental Health and Policy Institute's COVID page, click here.


Article Source: STARHelath / Superior HealthPlan

Superior  HealthPlan has developed a Telemedicine Quick Reference Chart to help providers navigate Telemedicine and Telehealth reimbursement. This chart reflects Medicares waiver of the geographic and place of service restrictions for Medicare. Learn more.




STarhealth: Contact Information for Community Providers 

You can call the 24-hour nurse advice line to get answers to health questions. You can also receive 24/7 telehealth access to doctors on-demand by phone or video for non-emergency medical issues through Teladoc. For additional information, please contact Member Services:

Information related to electronic CANS and to help support providers through the CANS billing process is available through Superior. Providers can also email txcans@centene.com with any questions related to CANS.  The STAR Health website has more information on CANS 2.0.


COVID-19 Testing for Children in Care - Q&A

  • If I suspect any of the children currently in my care may have COVID-19, does their Superior Health Plan cover the cost of testing?  Yes! Superior Health will cover the cost of medically necessary COVID-19 diagnostic testing, medical screenings, associated doctor visits and treatment. 
  • Is prior authorization required?  No, Superior Health does not require prior authorization, prior certification or prior notification for medically necessary COVID-19 testing and screening when referred by a licensed health care provider. 
  • Are there any out-of-pocket costs?  No, Superior Health will cover all costs of medically necessary COVID-19 testing, medical screening and associated doctors visits. 
  • Where can COVID-19 testing/screening be accessed?  Medically necessary COVID-19 diagnostic testing and medical screening services when ordered, can be received at your in-network doctors office, in-network independent laboratory, in-network urgent care facility and in-network emergency department. 


 Additional STARHealth Resources


Urgent Care for Kids 

Urgent Care for Kids is offering no copay for telemedicine visits and Medicaid is accepted. If you would like more information or to schedule a telemedicine visit, please visit their website. 

For urgent or emergency dental issues, continue to access dental health care as previously done and follow dental health professional recommendations. For ongoing routine dental checkups, the requirement for six month healthy checks are suspended until further notice.



special partnerships

Cloth Mask Orders: TACFS is proud to partner with Off Ramp, a nonprofit organization in Houston that serves refugees. Theyre providing opportunities for the refugees they serve to sew cloth masks to help support child welfare workers during this COVID-19 crisis. For information on the organization or for information on how to order, see here. They will fill mask orders as quickly as they can, and there are a number of orders in the queue. However, they really need your support so I hope that if you feel like cloth masks are appropriate for your organization, you will consider ordering from The Off Ramp. (Note: please read the information provided and online about the use of cloth masks prior to use.)


The Building Bridges Initiative (BBI) has partnered with the Institute of Innovation and Implementation at the University of Maryland in Baltimore to bring this (FREE) opportunity: A Conversation on Supporting Families During COVID-19 (Thursday, 9th April 2020), along with A Conversation on Residential Intervention During COVID-19 (Friday, 10th April 2020). BBI has also listed resources on their new BBI website in an effort to link you to accurate information to support your efforts.

Protective Supplies 

We know many organizations are still looking for protective supplies. We will pass along known, but not tested, resources as they become available to us. Printglobe is an Austin-based company that has supported the TACFS conference. They are now providing COVID-19 related supplies. See these links for more information:  

Coronavirus Supplies

Hand Sanitizer and Antibacterial, Print Globe 

Hand Sanitizer, Request quote using this link or email barclay@giftsource.net

Face Masks 


organizational loans

  • Paycheck Protection Program. Download our powerpoint here.

  • Google, Facebook, JP Morgan and Amazon have announced business and personal loans and grants. Find instructions on how to apply here.

  • April 12, Abbott announced that Goldman Sachs and the LiftFund, along with other community development financial institutions (CDFIs), are partnering to provide $50 million in loans to small businesses in Texas that have been affected by COVID-19 as part of the Goldman Sachs 10,000 Small Businesses program.  Business owners can apply for this Paycheck Protection Program (PPP)  and find more information about the program on the LiftFund website. For more information about the PPP or 7a loans requirements and benefits,  click here to view our teams write-up